Understanding and Addressing Conflicts with Confidence
Seminar content
- What are conflicts?
- Risks and potential of conflicts
- Reasons for conflicts
- People and their needs
- Personalities and conflict styles
- Conflicts vs. negotiations
- From positions to interests
Your added value
Participation will provide you with comprehensive knowledge of various conflict scenarios and proven strategies for avoiding conflicts. You will develop skills for identifying potential conflicts at an early stage and taking preventive measures. The seminar will also promote effective communication in conflict situations and teach you methods for successfully implementing conflict management plans.
Target group
People in leadership roles, ambitious team leaders and employees who want to develop their skills in a profitable way.
Coach
Stephan Lendi holds an MBA from the University of Liverpool and trained as a professional mediator at both Harvard Law School and the London School of Mediation. He has completed further training in negotiation and conflict resolution at the University of Cape Town and in CSR at Yale University and Stanford University School of Medicine.
Stephan supports executives as an executive coach in the areas of day-to-day leadership, crisis communication and appearances on stage and in the media.
Dates, location & costs
30th of April 2026, 9am - 5pm
Grand Resort Bad Ragaz
7310 Bad Ragaz
oder
22nd of October 2026, 9am - 5pm
Bürgenstock Resort Lake Lucerne
6363 Obbürgen
Costs
CHF 950.– incl. documents, refreshments during breaks, drinks, lunch and proof of learning.
Members of Swiss Deluxe Hotels benefit from an exclusive discount of 10 per cent.
Dresscode
Business Casual
Arrival / Location map
Grand Resort Bad Ragaz
The seminar will take place in the ‘Kursaal Meetings & Events Centre’. If you are travelling by car, it is easiest to park in the Tamina Therme / Casino underground car park and then follow the signs up the stairs to the Kursaal. You can find more information and the exact location map under Campus.
Bürgenstock Resort Lake Lucerne
You can find all the information you need about how to get to the Bürgenstock Resort Lake Lucerne here. The seminar will take place in the hotel “Waldhotel by Bürgenstock”.
Registration and cancellation conditions
Places are primarily available to managers from the hotel and catering industry. Interested parties from other sectors will receive a definitive confirmation of participation by e-mail at least 2 weeks before the event.
Participants can cancel their registration free of charge up to one month before the start of the seminar. Cancellations made less than one month before the start of the seminar will be charged at 50 per cent of the costs and cancellations made less than 15 days before the start of the event will be charged in full. In the event of no cancellation, the full event price will be charged. We are happy to accept a replacement participant free of charge. Please refer to the general terms and conditions.
Registration
By telephone on +41 81 303 27 20, by e-mail to info@aohe.ch or using the registration form below.
Participation in the seminar is finalised after confirmation from the AoHE.