Leading with Confidence - Advanced Communication & Team Empowerment
Seminar content
- Refresher on key leadership concepts from the BASIC module
- Mindful Listening: Cultivating presence and trust within teams
- Powerful Questions: Sparking engagement and deeper understanding
- Feedback for Growth: Giving and receiving feedback using practical models
- Development Conversations: Structuring impactful one-on-ones to drive motivation and growth
- Personal Action Plans: Defining clear, actionable steps for leadership impact
- Learning Buddies: Building peer support for sustained learning and accountability
Your added value
The programme strengthens your communication and team leadership skills, enabling you to apply these improvements immediately in your role. It boosts your confidence and competence, helping you feel more secure and effective in your daily responsibilities. You gain practical tools for giving constructive feedback, practising mindful listening, and driving the development of your team. The seminar also helps you build a strong professional network through the use of peer “Learning Buddies,” fostering ongoing mutual support. Finally, it guides you in creating actionable plans that lead to real, measurable improvements in your workplace.
Target group
This seminar is ideal for hospitality leaders and managers who have completed a foundational leadership course and are ready to deepen their impact. It is especially suited for those seeking to enhance their communication, and people leadership skills in pursuit of hospitality excellence.
Coach
Michele Cueni, a Master Trainer an certificated Coach is deeply passionate about unleashing the potential in individuals across diverse industries and global contexts, enabling them to make valuable contributions, grow and develop.
Her expertise extends into designing and delivering sustainable Leadership programs. As the owner of Management Communication GmbH, Michele has spent over 27 years working intensively with Leaders and their teams worldwide. She partners with FranklinCovey and Heidrick and Struggles, contributing her insights to high-level management. Beyond corporate settings, Michele has crafted and delivered Leadership programs for the UN and NGO's witnessing firsthand the tangible difference her work makes in people's lives.
Dates, location & costs
25th of March 2026, 9 am - 5 pm
Grand Resort Bad Ragaz
7310 Bad Ragaz
or
27th of October 2026, 9 am - 5 pm
Bürgenstock Resort Lake Lucerne
6363 Obbürgen
Costs
CHF 950.– incl. documents, refreshments during breaks, drinks, lunch and proof of learning.
Members of Swiss Deluxe Hotels benefit from an exclusive discount of 10 per cent.
Dresscode
Business Casual
Arrival / Location map
Grand Resort Bad Ragaz
The seminar will take place in the ‘Kursaal Meetings & Events Centre’. If you are travelling by car, it is easiest to park in the Tamina Therme / Casino underground car park and then follow the signs up the stairs to the Kursaal. You can find more information and the exact location map under Campus.
Bürgenstock Resort Lake Lucerne
You can find all the information you need about how to get to the Bürgenstock Resort Lake Lucerne here. The seminar will take place in the hotel “Waldhotel by Bürgenstock”.
Registration and cancellation conditions
Places are primarily available to managers from the hotel and catering industry. Interested parties from other sectors will receive a definitive confirmation of participation by e-mail at least 2 weeks before the event.
Participants can cancel their registration free of charge up to one month before the start of the seminar. Cancellations made less than one month before the start of the seminar will be charged at 50 per cent of the costs and cancellations made less than 15 days before the start of the event will be charged in full. In the event of no cancellation, the full event price will be charged. We are happy to accept a replacement participant free of charge. Please refer to the general terms and conditions.
Registration
By telephone on +41 81 303 27 20, by e-mail to info@aohe.ch or using the registration form below.
Participation in the seminar is finalised after confirmation from the AoHE.