General Terms & Conditions

The terms and conditions are valid for all seminars of professional diplomas as well as the individual company offers of the Academy of Hotel Excellence (AoHE). They regulate the contractual relationship between the participant / buyer and the AoHE.

Registration can be made via 081/ 303 31 01 or There is a limitation to the number of participants for the professional diplomas. The registrations are being considered according to the order of receipt and will be confirmed by e-mail. Registration closes six weeks before the start of each seminar.

Confirmation of conduct
The conduct of each seminar will be confirmed one month prior to the date through a written invitation. The AoHE reserves the right to cancel an advertised event.

The fees of the professional diplomas are quoted per person and date of event. Included in this fee are the respective professional diploma seminar documents, lunches, beverages, coffee breaks and diplo-mas. The AoHE reserves the right to replace announced speakers with other equal experts and to con-duct necessary changes in the programme if is ensured the total performance of the seminar.

The amount for the professional diploma seminar will be invoiced after the conduct of the same. For company offers there will be a portional billing one month prior to the seminar. The remaining amount is going to be invoiced after the seminar.

Cancellation policy
The participants are able to cancel their registration free of charge up to one month prior to the start of the seminar. Cancellations which have been carried out less than one month prior to the start of the seminar are being invoiced at 50% of the total costs and less than 15 days before the start of the semi-nar the entire costs are being cleared. If no deregistration has been send the entire amount is due.

The participants are responsible to conclude any applicable insurance. The AoHE will not render any insurance benefit and will not be liable for any damage due to force majeure such as accident, illness, case of death etc. We recommend you to conclude a cancellation insurance with your personal insur-ance to cover applicable cancellation fees.

The liability for any personal injuries or material damages during the immediate seminar as well as the any fringe events organized by the AoHE is explicitly excluded with the exception of damages through gross negligence or on purpose.